Track Your Order

As soon as your order is ready to be dispatched from our warehouse, we will send you an Order Dispatched Confirmation email informing you that your order is accepted and ready to be shipped: this email includes a Track & Trace link. Clicking on this link you will be redirected to our shipping partner’s (UPS) webpage, where you can follow the status of your parcel. It may take up to 24 hours upon receipt of your T&T link before the first tracking data is available. Your package will be delivered to your door by UPS.


Enter the tracking number for your shipment in the Tracking or InfoNotice Numbers field, and select the Track button. This will take you to the Tracking Summary page. When you track your shipment, you'll know the exact date to expect it. 

When Your Driver Leaves a UPS InfoNotice

If you are not home when the first delivery attempt is made your parcel will be taken to the nearest UPS Access Point™ for you to collect. The driver will leave a UPS InfoNotice® with details of where your parcel has been taken. Most UPS Access Point™ Locations are open late in the evenings and at weekends to make it easy for you to collect. Please take your UPS InfoNotice® with you to collect your parcel. If you would prefer for your parcel to be redelivered to a different address or at a time that is more convenient for you, you can call UPS Customer Service on 03457 877 877 and select Option 4. You will then need to enter your 12 digit UPS InfoNotice® number to arrange redelivery. Alternatively, you can contact the Rigby & Peller Team on 0207 078 3777 or info@rigbyandpeller.com and we will arrange redelivery for you. It may take up to 48 hours for your parcel to be redelivered.

If you mislay the e-mail containing your Track & Trace link, you can contact our Customer Service department for help.