Terms & Conditions

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Rigby & Peller Promise

Rigby & Peller offer you a 100% guarantee. If you are in any way dissatisfied with the goods that you have purchased we will exchange them or give you a full refund for returns received within 28 days. This does not affect your statutory rights.

Unfortunately we cannot offer this guarantee on goods that have been worn, unless the product is found to be faulty. For hygiene reasons all items with a gusset should be tried on over your underwear.

If you wish to return goods to us, please fill in and detach the returns slip on the delivery note supplied with your order and enclose this with the returned goods. Please peel off the returns label and attach it to the outside of the parcel.

If you do not have the delivery note please return goods please return them to the address below with the following information:

  • Full Name
  • Invoice Number
  • Reason For Return
  • Please state whether you would like a refund or replacement

We recommend obtaining proof of postage for all items that you return.


Web Returns
Rigby & Peller Ltd
Unit 5 Portal West Business Centre
6 Portal way
W3 6RU

Tel: 0845 076 5545

Email: info@rigbyandpeller.com

We will endeavour to resolve all queries within 2 working days of receipt.


All prices displayed are inclusive of VAT at 20%. VAT will be deducted for goods delivered to addresses outside the EU, this will show during the checkout. Please note that with all international orders we cannot be held responsible for any duties/taxes that you may incur when you receive you package.

Rigby & Peller Complaints Procedure

At Rigby & Peller we do pride ourselves on our customer service and endeavour to ensure that our customers are satisfied with the service they receive. If however for any reason, you feel you have been treated unfairly or that your shopping experience was unsatisfactory please contact us immediately so that we can try to help you.


Rigby & Peller Ltd
Unit 5 Portal West Business Centre
6 Portal way
W3 6RU

Tel. 0845 076 5545 | Fax. 020 8896 6668

Alternatively, you can reach us by emailing enquiries@rigbyandpeller.com we will endeavour to resolve all queries within a maximum of 2 working days.

If your complaint is not related to the website, please fill in the contact form provided on the "contact us" page and select the relevant department. All store addresses and telephone numbers can also be found on the Our Stores page should you wish to contact a particular store manager or lingerie stylist directly.

Rigby & Peller Company Information

Our registered office is at the following address:

Rigby & Peller Ltd.
Unit 5 Portal West Business Centre
6 Portal Way
W3 6RU

Registered Company Number: 707368

VAT Registeration Number: GB218198646

Pri vacy & Security

Rigby & Peller would like to reassure you of the following:

Our software encrypts all of your details; name, address, card numbers etc, so that it cannot be read whilst in transit over the internet, keeping your details safe from fraud.

All customer records are private, confidential and secure. We will not pass your details onto any third parties, other than our promotional partners with your consent.

Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please email: enquiries@rigbyandpeller.com.

For all queries relating to privacy of data held by us please email: enquiries@rigbyandpeller.com

Data is collected so that we may continue to communicate with you information relating to sales and special offers in addition to sending you targeted mailings from Rigby & Peller. if you would like to unsubscribe from our email newsletter, you can do so by selecting UNSUBSCRIBE on Your Account or by emailing us at enquiries@rigbyandpeller.com or by telephoning 0845 076 5545.

Information We Collect & How It's Used

Domain Names: When a visitor comes to our website, our web server recognises only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.

Cookies: Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognise you when you pay a repeat visit to our website. Cookies let us personalise your shopping experience based on your preferences. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. If you set your browser to refuse cookies, you will not be able to submit an order online. Rigbyandpeller.com does not use cookies to gather any personal information.

Aggregate Information: We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to rigbyandpeller.com.

Other Information We Collect: When you purchase a product on rigbyandpeller.com, we ask you for the following information; name, address, phone number, email address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database.

Rigby & Peller collects e-mail addresses voluntarily provided, to enable us to email offers, special promotions and general updates.

About Children: For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Secure Shopping: We use Geotrust as our SSL (Secure Socket Layer) digital certificate provider, prov iding our customers the strongest certificate services available. All your sensitive and personal data is encrypted while travelling the Internet. In addition, our website uses the Vanguard payment solution ensuring that all your card data is captured directly from your browser onto the bank servers which are fully PCI compliant and each payment is then tokenised. If you are enrolled in the Visa Secure or Mastercard Secure programs, you will also need to enter your password to complete your transaction.

Disclosure of Information Policy: Your personal details may be shared with:

  • companies associated by law with Rigby & Peller Ltd or its mother company Van de Velde nv. You may request a list of these companies from contact@rigbyandpeller.com.
    This list is also available at the corporate website of Van de Velde, www.vandevelde.eu  >> Investors >> Group structure.
  • if we sell our business to a third party
  • to our agents and service providers (for example providers of web hosting or maintenance services)
  • in any other case where we are required by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect our website or the rights, property or personal safety of any person.

We may also disclose aggregate statistics about visitors to our website, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifiable information.

Pursuant to the above, we will not share, sell, lease or exchange any personal details with any third party without your express consent.

Any visitor to this website acknowledges and accepts that third parties may access information transmitted over a public network and that Rigby & Peller is in no way responsible or liable in the event of such unauthorized use.

Delivery Rates

Delivery via Rigby & Peller (subject to availability of stock): Delivery to all UK addresses is between £3.50 and £10.00 depending upon the service you select, delivery to all European countries is £9.00 and delivery to the rest of the world costs £12.50. Rigby & Peller offer Free Delivery for UK orders over £150.

Delivery times within the UK and Europe are approximately 1-10 working days, the rest of the world including US and Australia takes approximately 5-14 days.

All packages are sent by First Class Royal Mail, however all despatches that exceed £150 or containing gift cards will be despatched by Royal Mail Recorded or Special Delivery.

Please note that with all international orders we cannot be held responsible for any duties/taxes that you may incur when you receive you package.

Once you have selected your purchases, delivery charges are automatically calculated and displayed on the checkout page.

Terms & Conditions

By ordering products from Rigby & Peller by phone, website or in the stores, you are agreeing to be bound by the terms & conditions set out in the following paragraphs. If you do not agree with these terms and conditions without modification, then you should not place an order with us.

Legal Statement

This web site was created and is served from the UK, English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law.

Copyright © rigbyandpeller.com

All content included on this website including but not limited to design, text, graphics, logos, button icons, the selection and arrangement thereof and all software compilations, underlying source code, and all other material on this site are the property of Rigby & Peller Ltd. No part of this site (including but not limited to the Trademarks) may be reproduced in any form whether electronically or otherwise without the prior written consent of Rigby & Peller (or in the case of the Trademarks not owned by Rigby & Peller, the person who owns such Trademarks), other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site. Any other use of materials on this site is strictly prohibited.

Use of the Rigby & Peller Website

Rigby & Peller provides this website for your personal use. You may not use it commercially or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content, information, products or services obtained from this site.


Full payment for your items will be taken at the point of despatch.

Our Contract

Rigby & Peller's acceptance of your order commences when your order is despatched. At this point the purchase contract starts you will be sent a despatch confirmation by email.

Terms and Conditions of Traditional Gift Card Sales

Rigby & Peller Traditional Gift Cards are for use only in stores.

A Traditional Gift Card can be exchanged for any goods equal to its loaded value. It can also be exchanged for goods exceeding its loaded value on payment of the difference in cash/debit or credit card. Traditional Gift Cards will under no circumstances, be exchanged in whole or part for cash or refund.

Any Traditional Gift Card which is defaced, altered or cancelled will not be accepted.

Rigby & Peller Ltd. Accept no responsibility for accepting vouchers that have been stolen and no compensation will be given in respect of lost or destroyed vouchers.

Traditional Gift Cards are not for resale.