Privacy Policy

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Rigby & Peller would like to reassure you of the following:

Our store software encrypts all of your details; name, address, card numbers etc, so that it cannot be read whilst in transit over the internet, keeping your details safe from internet fraud.

All customer records are private, confidential and secure. We will not pass your details onto any third parties, other than our promotional partners with your consent.

Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please email:

For all queries relating to privacy of data held by us please email:

Data is collected so that we may continue to communicate with you information relating to sales and special offers in addition to sending you targeted mailings from Rigby & Peller. If you would like to unsubscribe from our email Newsletter, you can do so by selecting UNSUBSCRIBE on Your Account or by emailing us at or by telephoning 0845 076 5545.

Information We Collect & How It's Used

Domain Names: When a visitor comes to our website, our web server recognises only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.

Cookies: Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognise you when you pay a repeat visit to our website. Cookies let us personalise your shopping experience based on your preferences. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. If you set your browser to refuse cookies, you will not be able to submit an order online. does not use cookies to gather any personal information.

Aggregate Information: We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to

Other Information We Collect: When you purchase a product on, we ask you for the following information; name, address, phone number, email address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database.

Rigby & Peller collects e-mail addresses voluntarily provided, to enable us to email offers, special promotions and general updates.

About Children: For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Secure Shopping: We use Geotrust as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. All your sensitive data is encrypted while travelling the Internet.In addition, our w ebsite uses the Vanguard payment solution ensuring that all your card data is captured directly from your browser onto the banks servers which are fully PCI compliant and then each payment is tokenised. If you are enrolled in the Visa Secure or Mastercard Secure programs, you will also need to enter your password to complete your transaction.

Disclosure of Information Policy: Your personal details may be shared with:

  • companies associated by law with Rigby & Peller Ltd or its mother company Van de Velde nv. You may request a list of these companies from
    This list is also available at the corporate website of Van de Velde,  >> Investors >> Group structure.
  • if we sell our business to a third party
  • to our agents and service providers (for example providers of web hosting or maintenance services)
  • in any other case where we are required by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect our website or the rights, property or personal safety of any person.

We may also disclose aggregate statistics about visitors to our website, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifiable information.

Pursuant to the above, we will not share, sell, lease or exchange any personal details with any third party without your express consent.

Any visitor to this website acknowledges and accepts that third parties may access information transmitted over a public network and that Rigby & Peller is in no way responsible or liable in the event of such unauthorized use.