Welcome to our Customer Services
We value all customer feedback and love hearing from our customers. Your opinions matter to us and if you would like to offer your comments we would be only too happy to listen to them.
If you would like to get in contact with one of our Customer Service advisers, please feel free to call or send us an e-mail. If you would like to talk to someone in our stores, please call the store directly: you can find store phone numbers or e-mail address in our Stores section on this website.
Thursday 14th and Friday 15th May: Due to European Bank Holiday on the 14th and 15th of May, our website's customer service team will not be available on this date. However, you can call 0845-076-5545 to reach our general customer service advisors who will be able to help you. They will reopen on Monday 18th May.
For any question or problem you may encounter in using this website, your order, your shipment, your return or refund, please take a look at our Frequently Asked Question (FAQ) section first. For all other enquiries, please feel free to contact our Customer Service Department: one of our advisers will reply your query within 24 hours from the next working day.
Our Customer Service Team can be reached Monday to Friday:
Monday-Thursday 8:00 – 16:00
Friday 8:00 – 15:00
Email us: firstname.lastname@example.org
Call us: 0207 078 3777
Select Option 1 if you have placed an order, are trying to order online or have a question about our Website.
Select Option 2 if you require information regarding our UK retail stores